Separate Pre-Booking Conversion from Treatment Acceptance
Attraction owns the journey from awareness and enquiry to booked appointment. Acceptance owns the patient journey after consultation, including treatment communication and follow-up. Keeping these stages separate prevents one broad “conversion” metric from hiding the real break point.
Capacity Comes Before More Demand
If the diary cannot offer suitable appointments, recall systems are weak or productive time is poorly protected, marketing investment may amplify an operational problem. In that case, review Scheduling, Recalls and Capacity before increasing demand.
How the Work Progresses
Define priority demand and capacity
Map the enquiry-to-booking journey
Agree the measures and agency brief
Assign responsibilities across agency and practice
Review lead quality, booking and attendance together